This is one of the piles of collected linkage that I have been working hard to get to and post.
Supporting Surface Pro devices is a never-ending challenge. They operate differently than our other laptop/desktop platforms and require a different set of tools and utilities for troubleshooting core device issues.
So here are some critical tips and resoure links.
Surface Pro Device Firmware and Drivers
- Surface Pro 3 Drivers and Firmware – Microsoft Download Center
- Surface Pro 4 Drivers and Firmware – Microsoft Download Center
- Microsoft Surface update history - Surface firmware updates
- Microsoft Surface Pro 3 update history - Surface firmware updates
- Install Microsoft Surface and Windows updates – Microsoft
- Surface Pro - Technical Guidance, Help, Support - TechNet
- Where can I find the official drivers for the new Surface Pro 4 and Surface Book products ? - just another windows noob ?
- Stealthy Microsoft Surface Pro 3 firmware update brings BSODs, mayhem - InfoWorld
- INFO: Notes on Surface Pro Drivers from April 2016 - Kurt Shintaku's Blog
- HOWTO: Get Support for Surface devices - Kurt Shintaku's Blog
Surface Pro power cord issues
- Surface Pro, Pro 2, and Pro 3 power cords recalled amid overheating fears - Ars Technica
- How to get a replacement AC power cord for your Surface Pro - Microsoft Devices Blog
- Exclusive: Microsoft to recall huge number of Surface power cords on overheating fears - Channelnomics.eu
- Microsoft to manage Surface cord recall directly - Channelnomics.eu
Surface Pro Diagnostic Toolkit
- Download Surface Tools for IT - Microsoft Download Center
- This download location stores all the right tools you need as a IT Professional when you want to deploy, manage and secure a Surface device in your organization.
- Microsoft Surface Diagnostic Toolkit - gHacks Tech News
- Surface Diagnostic Toolkit - Love My Surface blog
- Microsoft Surface Diagnostic Toolkit helps you test hardware – The Windows Club
- Download Surface Tools for IT Professionals from Microsoft – The Windows Club
- Surface (Surface) –TechNet
Note the Toolkit files that stand out to me are:
Surface Pro Tips and Tricks
- How to repair broken UEFI Bootloader in Windows 10 on Surface Pro - Microsoft Surface tablet blog
- INFO: “Surface turns on, but Windows won’t start” - Kurt Shintaku's Blog
- Surface 3 Is Plugged In But Not Charging - Love My Surface blog
- Fix Windows did not detect any networking hardware in Windows 10 - Microsoft Surface tablet blog
Surface Pro Data Eraser Utility
- Microsoft Surface Data Eraser (Surface) - TechNet
- Download Microsoft Surface Data Eraser Tool – Into Windows
- A guide for Surface Data Eraser – Solaat.no blog
This is important as the Surface uses a SSD drive and “normal” secure wiping techniques may not be effective. Using the Microsoft Surface Data Eraser tool should ensure a secure wipe occurs before the device is repurposed or returned to Microsoft for service.
Surface Recover Image