So after a long day in the trenches, I find the following news:
- iTunes 11.1.4 is now available - addressing numerous CVEs - SANS ISC Diary
- iTunes 11.1.4 lets you see your Wish List in your library, improves language support - iMore
- Apple patches many vulnerabilities in iTunes - ZDNet (added to post 01/24/2014)
- About the security content of iTunes 11.1.4 - Apple Support changelog (added to post 01/24/2014)
I’m less concerned with new features in iTunes than I am addressing vulnerabilities. So before bed, I decided to do a quick update. Big mistake.
I’m running iTunes on Window 7 x64 platform.
I launch iTunes, go to Help on the menu bar and then “Check for Updates”.
Sure enough, the Apple software updater finds the new update. I check it and it does the download thing.
Then it fails the download/patch and suggests I try again.
I do and again the download/patch update process fails. It suggests that if it happens again I manually download and apply the iTunes installer.
So I pop over to the Apple - iTunes - Download iTunes Now link and download the full package.
I run the installer and this time get confronted with several errors including problems starting a service as well as the very clear C++ Runtime error with a code R6034. Ignoring or retrying doesn’t help. I’m seeing that error so much now tonight I think it’s trying to flirt with me and pick me up.
A few more failed re-installation attempts leads me to the Googles.
I first tried doing a “repair” of the older (still) installed version of iTunes on my system via the “Programs and Features” section of Control Panel. Sadly the repair also bombed out on me and failed. Not a good sign.
(Un)Fortunately I find more than a few users tonight banging their heads on the desk with the same error after attempting to upgrade to the new 11.1.4 version of iTunes. I can’t say it is an issue with the new installer/updater package but one wonders…
- Just did the iTunes update that iTunes - Apple Support Communities
- Major software issues after attempted - Apple Support Communities
Anyway, I got past the error and got the 11.1.4 version successfully installed by following the following tip offered by “jmcyr1” in that first link above.
Removing and reinstalling iTunes and other software components for Windows Vista, Windows 7, or Windows 8 - Apple Support - KB HT1923
1. Remove iTunes and related components from the Control Panel
Use the Control Panel to uninstall iTunes and related software components in the following order and then restart your computer:
Apple Software Update
Apple Mobile Device Support
Apple Application Support (iTunes 9 or later)
Important: Uninstalling these components in a different order, or only uninstalling some of these components may have unintended affects.
2. Verify iTunes and related components are completely uninstalled
In most cases, removing iTunes and its related components from the Control Panel will remove all supporting files belonging to those programs. In some rare cases, files may be left behind. After following the previous steps, you should confirm that the following files and folders have been removed. If any are left behind, remove them now:
If you have a 64-bit version of Windows, you'll need to confirm that the following folders have been removed:
C:\Program Files (x86)\Bonjour
C:\Program Files (x86)\Common Files\Apple\
C:\Program Files (x86)\iTunes\
C:\Program Files (x86)\iPod\
Note: Follow the additional steps at the end of this article if you receive the alert "Cannot delete iPodService.exe: It is being used by another person or program" when trying to delete this folder.
3. Reinstall iTunes and related components
After verifying that iTunes is completely uninstalled, restart your computer and download and install the latest version of iTunes.
I carefully followed the order of component uninstallation listed in step 1 above.
All of the folders listed in step 2 were fully removed so I didn’t find any of them leftover.
I played it safe and did a full system reboot like step 3 says, but I just reused the just downloaded full installer I had previously downloaded from Apple earlier in tonight’s troubleshooting.
I re-ran the installer and this time it went on like the glass slipper on Cinderella’s foot…a perfect fit.
Launched iTunes and everything was present and accounted for.
iTunes update mischief managed.
Post Update: 02/02/2014 - MORE TIPS! - This post which I tossed up super-quick when I encountered this problem has generated a lot of very kind feedback. I’m pleased to hear the fix process described above is working for most users who find it.
However since the post went up, more official info has come out of Apple support specifically for it and a few folks have had some issues as well where the tip above (sadly) did not work. In a comment response to Renee (Netherlands) I’ve found some more information. I wanted to add it here into the original post for the folks who aren’t checking the comments. Fingers crossed that if the process above doesn’t work, one of these will.
I would suggest to take a look at this "official" Apple recommendation for iTunes 11.1.4 issues:
- iTunes 11.1.4 for Windows: Unable to install or open - Apple Support
It has two different suggestions, one is to look for some specific DLL files and re(move) them. then reboot, and retry the uninstall.
If that doesn't work it also recommends trying to use the Microsoft Program Install and Uninstall Utility. I haven't played with that utility so I can't say if it will help or what impact it could have. If you go that way, go cautiously!
Another Apple Support tip from "turingtest2" is here:
- Troubleshooting issues with iTunes for Windows updates: Apple Support Communities - Apple Support Communities.
It has some additional tips you might want to try and is very well written. Props to turningtest2 for documenting the recommendations so well!
Finally, there is what I would call an "advanced" technique offered where you download the iTunes update install package, then use another tool "WinRAR" to extract the installer package up into its sub-installers, then install them one at a time. Not for the feint of heart and I haven't seen clear feedback this actually works but it makes sense if you have tried everything else...
Try a standalone Apple Application Support install - Apple Support Communities
Best of luck to all.