Showing posts with label Surface Pro. Show all posts
Showing posts with label Surface Pro. Show all posts

Friday, November 23, 2018

Fix: Windows 8.1/10 Black Screen with Cursor at boot

After upgrading my home laptop systems to Win 10 I began to notice a trend; every couple of times I tried booting the system I would be presented with a black screen and a blinking cursor…but no Windows 10 load.

Fortunately, powering the system off and then back on would allow the Win 10 OS to load OK.

It was an annoyance and signal that something was wrong, but nothing that this workaround wouldn’t address.

Then we upgraded our laptops at work to Windows 10 and started noticing the same behavior.

And our Surface Pro 3 users also occasionally complained about similar behavior.

After careful troubleshooting and searching the Internet, I fixed this particular problem on all our platforms by disabling “Fast Startup” in the power settings.

I’m not 100% why it seems to impact mobile platforms rather than desktops, but I suspect the fact that it involves loading the system from a specially saved/crafted “Fast Startup” hibernation state, if some hardware gets removed or not-detected between power-states – for example USB devices or the dock-station - it might cause the wake-up process to hang.

To fix this particular problem first go into the “classic” Control Panel for Windows, and into the Power Options applet.

On the left-hand side, select “Choose what the power button does”

Near the top of the loaded page to the right, select the “Change settings that are currently unavailable”  (note you may have to confirm a UAC prompt and provide admin-level credentials).

Once you do that, more options will appear below.

Uncheck the “Turn on fast startup (recommended)” checkbox.

Select “Save changes”.

That fixed my laptop issues at home, and by pushing this out to our systems as a standard configuration setting, it fixed the issues at work too.

More technical resources:

Cheers!

--Claus V.

Monday, May 30, 2016

Suface Pro SysAdmin Linkage

This is one of the piles of collected linkage that I have been working hard to get to and post.

Supporting Surface Pro devices is a never-ending challenge. They operate differently than our other laptop/desktop platforms and require a different set of tools and utilities for troubleshooting core device issues.

So here are some critical tips and resoure links.

Surface Pro Device Firmware and Drivers

Surface Pro power cord issues

Surface Pro Diagnostic Toolkit

Note the Toolkit files that stand out to me are:

  • Surface_Data_Eraser_Installer_v3.1.9.msi
  • Surface_Diagnostic_Toolkit_v1.0.88.0.zip
  • Surface_Dock_Updater_v1.0.8.0.msi

Surface Pro Tips and Tricks

Surface Pro Data Eraser Utility

This is important as the Surface uses a SSD drive and “normal” secure wiping techniques may not be effective. Using the Microsoft Surface Data Eraser tool should ensure a secure wipe occurs before the device is repurposed or returned to Microsoft for service.

Surface Recover Image

Cheers,

Claus Valca

Sunday, March 15, 2015

…and if you did patch this week…syadmin tips and helps

Sadly, if you did apply your Windows Updates last week, it’s possible something broke.

Don’t give up hope…here are some tips and tools to keep you distracted

Cheers!

Claus Valca

Sunday, March 08, 2015

Sundry Sunday Sysadmin Links

As we face a multi-day rain deluge, and adjust to the “spring-forward” cycle of DST I’ve got a smidgen of new linkages of possible interest to sysadmins.

Take off those Wellingtons and pop open some hard-cider with me and find solace in the warmth from humming computer equipment and a good HDTV screen.

Enjoy.

I’m a bit late to the IE10/11 party for enterprise with the “Enterprise Mode” feature. We are still (yes) running IE 8 at the hot-dog factory and more than most in-house applications still require IE 8 platform compatibility – so here we stay for now. I’m hoping we can do some pilot testing of IE 11 and leverage these new IE technologies; Enterprise Mode, Enterprise site List, and Enterprise Site discovery. Hence the linkage below for additional research on my part.

Speaking of web-browsers and compatibility, careful and reflective readers of the GSD blog may recall quite the technical post (rant) a while back on Firefox and malware-detection/download monitoring that got my hackles all up and bothered.

Well, it looks like an upcoming (Firefox 39) version release will include a much-needed “bypass” option for the Safe Browsing security feature.

I get the core security concerns Safe Browsing was supposed to provide, but as a technical user, not having an easy override option was seriously frustrating. I’m glad to hear about this development.

Other Mozilla security features on the way or tips for addressing current issues from the Mozilla Security blog.

As a Samsung SSD EVO 840 user (and loving every minute of that upgrade decision), I’m always on the watch for news updates on firmware of software upgrades, and here is some tantalizing news. According to the Samsung Magician software used to manage the drive, I’ve currently got the most current firmware available; EXT0BB6Q. So I’m watching these like a hawk.

BETA: Windows Assessment and Deployment Kit (Windows ADK) for Windows 10 Technical Preview - Kurt Shintaku's Blog – Previously mentioned. I finally got around to downloading it alongside my Windows 8.1 ADK set and my Windows 7 AIK set and pulled out all the performance assessment, USMT, and deployment (WinPE) tools. Nice and sweet! Playtime continues with these upgraded Windows 10 toolsets.

INFO: Blogs, Sites & Social about Surface - Kurt Shintaku's Blog – I’m starting to familiarize myself with the Surface Pro 3 unit we got into the shop a while back. I’ve not fiddled with the stylus just yet, but the general usage is pretty straightforward. Kurt’s got some great linkage to additional blogs and sites for Surface Pro users so the best of these will be added into my RSS feed piles. The following in particular seemed quite good from a technical-support aspect (in contrast to product placement and cheerleading news).

Fixing Cisco AnyConnect Failed to Initialize Connection Subsystem on Windows 8.1 - Next of Windows – so basically a recent Windows Update may have hosed Cisco AnyConnect just a bit on Win 8.1 systems. The fix (workaround) is to just configure it to run in compatibility mode for Windows 8.

Windows: Black screen after February 2015 Update – Borns IT and Windows Blog (Google Translated from original) – I’ve seen this more than a few times at work after Windows Updates going back to at least December. The updates go on, the system reboots, and just seems to “hang” on a black screen forever. Rebooting doesn’t help and no visual indications present to let you know “something” is happening on the system. Like Gunter Born says, my experience is with some patience and waiting (from a few minutes to hours) the system finally resolves what it is doing and the “loading Windows” graphics appear and the system comes up. I’ve had techs who were too impatient and couldn’t wait and just wiped/reimaged the system so there is that approach as well, but patience goes a long way. I just wish this trend would be addressed on the next round of Windows Updates. It’s annoying at the worst and frustrating at best.

Update Error 8024001F by Microsoft FREAK workaround – Borns IT and Windows Blog (Google Translated from original) – I’ve been watching and monitoring the FREAK situation but haven’t been posting on it here. That said, Gunter Born’s post is worth reading for sysadmins, even if you aren’t directly in charge of working on the FREAK issues in your shop. For some cribbing on FREAK see below:

How to Remove uTorrent’s EpicScale Crapware From Your Computer – How-To Geek – I can’t really fault uTorrent as the installer seems to clearly indicate an option to install EpicScale “add-on” software but one wonders how many people were paying attention carefully during the installation process. That’s how lots and lots of third-party “I don’t really want or need it” enhancement-ware packages get pummeled into users’ systems. Anyway…here’s the discussion summarized and how to get it off your system if  you use uTorrent.

D-Link fixes the latest flaw in its routers, more patches on the way – Betanews – My DIR-655 router from D-Link is a hardware type “A” and as right now, I’m still running the most current (06/1/2013) firmware release version 1.37 so alas, no updates yet. Fingers crossed one will be offered in the near future. I’m not ready to pick up a new router yet as this one continues to work super-great and is more than fast enough.

DelFix deletes portable disinfection tools from your system automatically - gHacks Tech News – As someone who advocates use of free and portable adware and security tools, it’s nice to know there is a utility DelFix that can do some post-adware cleanup of the adware-cleaning software remnants. I like the concept but per Martin Brinkmann’s article on gHacks, it doesn’t currently offer a log advising you in advance what is going to get cleaned/nuked so you may be taking a risk to use it and I have to agree that I’d look forward to a future version that include some ability to review the actions to be taken (and selectivity accept them first) before execution.

Program launcher SyMenu integrates Nirsoft, Sysinternals and other programs - gHacks Tech News – I really like the SyMenu application. It is in my “projects” pile to fiddle with to see if it can help me manage my portable USB application folder. I’m sure it would do a wonderful job rather than my current method of just rummaging around in my utility folders for the tool I’m looking for. That said, it also includes the ability to integrate the NirSoft suite and the Sysinternals Suite. Pretty cool. Other tools that help with that process are:

Finally, every so often I drop in over at NoVirusThanks to check out some of their free tool offering and to see what they have been up to for new portable security and system utilities. Besides their free tools, they also offer some free network tools. Most may be replicated in other local utilities but it still may be worthwhile to bookmark them for reference just in case your USB stick isn’t handy.

Cheers!

Claus Valca

Sunday, February 08, 2015

MS Win 8.1, Win 8, and Surface Pro 3 Resources

It has been quite the week.

Long hours in the sausage factory coordinating mop-up responses to a viral outbreak that began about 3 weeks ago. Maybe more on that in a future post.

Figure in to that equation a steady-stream of side-job support to friends of the family who have dropped off a parade of PC systems at the Valca micro-ranch for cleaning and service.

Couple that with several auto-service related runs to address that Saturn ignition-switch recall, repair of both the busted Saturn front door mechanical locks—oh, and apparently my mini-spare semi-exploded in my trunk without me even being aware of it…until I found it when I had to change my flat tire. Nice.

Needless to say my fatigue level is a bit high and my patience is a bit low. So today I’m recharging the batteries with some GSD blog postings and chilling to some Americana and Roots tunes.

We are getting ready to deploy some new items into our environment; Surface Pro 3 devices running Windows 8.1.

To assist with the readiness to support the chosen customers getting this equipment, here are some sets of resources that can help with getting to know them both.  I’ve also included some additional links on Windows 8 which is just a bit different than Windows 8.1 but should still be helpful.

Windows 8.1 Guides

Windows Surface Pro 3 Guides

Windows 8 Guides

Cheers,

Claus Valca